Fulfillment & Support Specialist
(Austin, Texas)

About Atmosphere:

Atmosphere is the leading streaming TV platform built specifically for businesses. Unlike ad networks or signage companies, Atmosphere is the only true TV company whose first priority is to entertain television audiences outside of the home. Our content is designed to be fun, engaging, and worth watching, transforming waiting rooms, gyms, bars, and restaurants into better experiences for customers and better businesses for owners.

We are the first and only company to think about both the business owner and their customers when creating TV content. With 60,000+ venues and a global audience of over 150 million monthly viewers, Atmosphere is redefining what TV means outside the living room.

About the Role:

Atmosphere is seeking an experienced Fulfillment & Support Specialist with a passion for logistics, shipping & receiving, vendor management, cross-functional collaboration, and timeliness. As an Atmosphere Fulfillment & Support Specialist, you will be responsible for the timely shipment and receiving of Atmosphere orders, assisting in inventory management, managing vendors, and supporting multiple internal customers. This is a great opportunity to be a part of a growing company focused on making a real impact in our industry. This position will report to the Manager, Fulfillment.

Key Responsibilities:

• Perform a wide range of warehouse functions; labeling, replenishing, box making, loading/unloading trailers, moving stowed products to various locations.
• Fulfill and organize orders to ensure the customer delivery process is efficient and accurate 
• Be a consultant to the account executives and customer support representatives to answer questions and provide insight on customers we have shipped Atmosphere devices to.
• Perform administrative and physical duties in support of activities related to shipping/receiving.
• Fulfill and organize orders to ensure the customer delivery process is efficient and accurate. 
• Create accurate shipping documentation for shipments.
• Handle routine questions and problems related to shipping/receiving of goods.
• Confirm the accuracy of invoices, bills, and charges related to shipments.
• Maintain an organized ticketing pipeline and activity records using a CRM.
• Focus on the entire shipping process for hardgoods; physical labor is required.
• Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate issues based on customer product use
• Provide excellent customer service–we take pride and great care in every order we fill for our customers.
• Other ad hoc projects as assigned by the supervisor.

Requirements:

• One (1) or more years of professional experience with customer service, shipping/receiving, vendor management, and/or inventory management
• Proven experience supporting multiple internal and external customers
• Detail-oriented, committed to quality work products, and well-organized
• Strong analytical and problem-solving skills
• Ability to work independently and multi-task
• Have the ability to communicate clearly and concisely while also being empathetic, accurate, compassionate, resourceful, and conscientious
• Possess a strong sense of urgency and an ability to analyze and solve problems
• Demonstrate sound judgment and decision-making
• Experience and enthusiasm for working with high performing teams
• Excellent verbal and written communication skills
• Proficiency in the use of MS Excel or Google Sheets

Physical Working Conditions:

The following physical requirements represent those that are required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting - 30%
• Standing - 50%
• Walking - 10%
• Bending - 10%
• Kneeling - Some
• Lifting - Up to 50 pounds
• Reaching - Regularly
• Computer Use - Yes

Compensation & Benefits:

• $25.00 hourly rate
• Company Equity
• Company 401(k) with employer matching
• Competitive insurance plans
• Flexible Time Off Policy

Our Commitment to Diversity:

Don’t meet every single requirement? Research shows that women and underrepresented groups often hesitate to apply unless they meet all the criteria. At Atmosphere, we’re committed to building a diverse, inclusive team where creativity, innovation, and teamwork thrive. If you're excited about this role but your experience doesn’t perfectly align with every qualification, we still encourage you to apply—you might be the right fit for this or another role.